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Changes between Version 1 and Version 2 of TracSupport


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Timestamp:
01/28/11 12:52:13 (3 years ago)
Author:
trac
Comment:

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  • TracSupport

    v1 v2  
    11= Trac Support = 
    22 
    3 Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [http://projects.edgewall.com/trac/wiki/MailingList mailing list] and the project wiki. 
     3Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [trac:MailingList mailing list] and the project wiki. 
    44 
    5 There is also an [http://projects.edgewall.com/trac/wiki/IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there. 
     5There is also an [trac:IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there. 
    66 
    7 == Commercial Support == 
    8 Edgewall also offers commercial support to individuals and organizations who desire it.  
     7Before you start a new support query, make sure you've done the appropriate searching: 
     8 * in the project's [trac:TracFaq FAQ] 
     9 * in past messages to the Trac [http://blog.gmane.org/gmane.comp.version-control.subversion.trac.general?set_user_css=http%3A%2F%2Fwww.edgewall.com%2Fcss%2Fgmane.css&do_set_user_css=t Mailing List] 
     10 * in the Trac ticket system, using either a [http://trac.edgewall.org/search?q=&ticket=on&wiki=on full search] or a [http://trac.edgewall.org/query?summary=~&keywords=~ ticket query]. 
    911 
    10 For more information, visit our [http://www.edgewall.com/products/trac/support.html commercial support page] for Trac. 
    11  
    12 You can of course also [http://www.edgewall.com/contact/ contact us directly] at any time at if you have any questions. 
     12Please '''don't''' create a ticket in this Trac for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly! 
    1313 
    1414---- 
    15 See also: [http://projects.edgewall.com/trac/wiki/MailingList MailingList],  
     15See also: [trac:MailingList MailingList], [trac:TracTroubleshooting TracTroubleshooting], [trac:CommercialServices CommercialServices]