= Hepful Responses =

If you triage many tickets on Trac you'll quickly find that there are a number of common types of tickets that need to be closed for various procedural reasons (duplicate, usage question, invalid, etc.).  However, in order to provide the friendliest possible experience to new users it's nice to provide a detailed explanation of why their ticket was closed.  Here are some suggested responses to various types of tickets.


== Usage Questions ==

Hello, Trac is designed for filing bugs about Django itself, not for questions on how to use Django.  For those you can use either the [http://groups.google.com/group/django-users django-users] mailing list, or the #django channel on [http://webchat.freenode.net/ irc.freenode.net].

== Reformatted Description ==

I've reformatted the description of this ticket, in the future you can use the "Preview" button to ensure that your message is formatted the way you intended.